14 May 2012
Contact Expert on Lync delivers ‘virtual contact center’ for Rose-Hulman
INDIANA, USA, APRIL 2012: Rose-Hulman Institute of Technology has deployed Geomant’s Contact Center Contact Expert for Lync to deliver their public facing Homework Hotline contact center. Rose-Hulman Institute of Technology’s Homework Hotline is a unique organization, and required a unique solution. The Homework Hotline operates a true ‘virtual contact center’. Geomant’s solution was able to deliver against all the key requirements: Lync integration, remote agent