Geomant’s ‘OutPerform’ Series is a range of applications specifically developed to enhance and add functionality to the Avaya communication platform. ‘OutPerform’ leverages the Avaya product portfolio to increase contact centre productivity, improve agent utilisation and reduce the solution implementation time.
Geomant has been providing specialist professional services to Avaya and Avaya partners for more than 10 years and has been called on to deliver hundreds of projects throughout the world. The ‘OutPerform’ series is the result of our practical experience deploying the Avaya technology into contact centres and in response to the demands of customer’s looking to drive more value from their Avaya technology.
‘OutPerform’ provides a range of unified agent desktop applications that increase agent performance on Communication Manager™ (inbound), Proactive Contact™ (outbound) and Aura™ (multi-channel inbound/outbound). Furthermore ‘OutPerform’ offers solutions that increase contact centre productivity and customer service through advanced applications and additions to Avaya’s Voice Portal™ self-service and Avaya Enablement Services™.
If you or your customer’s business employs Avaya technologies then Geomant’s ‘OutPerform’ products can dramatically improve the resource optimisation and drive better return on the Avaya investment.