Geomant’s ‘OutPerform’ Series is a range of applications specifically developed to enhance and add functionality to the Avaya communication platform. ‘OutPerform’ leverages the Avaya’s product portfolio to increase contact centre productivity, improve agent utilisation and reduce the solution implementation time.
‘OutPerform’ provides a range of unified agent desktop applications that increase agent performance on Communication Manager™ (inbound), Proactive Contact™ (outbound) and Aura™ (multi-channel inbound/outbound). Furthermore ‘OutPerform’ offers solutions that increase contact centre productivity and customer service through advanced applications and additions to Avaya’s Voice Portal™ self-service and Avaya Enablement Services™.
The OutPerform applications interoperate with each other and span multiple Avaya platforms to provide an integrated solution. However, the following list provides the solutions available for a specific Avaya product:
- Desktop Connect
- Unified Agent
- DynFlow Scripting
- Contact Manager
- Interactive Virtual Agent
- DevExpress – Proactive Contact