Contact Center Productivity

 ‘OutPerform’- Contact Centre Productivity is a range of products that offer advanced functionality that increase contact centre performance and customer service. 

These advanced applications use a common architecture that integrates with Aura™ Communication Manager™, Avaya Enablement Services™ and Voice Portal™ for inbound and Proactive Contact™ and Proactive Outreach™ for outbound and with ‘OutPerform’ Agent Productivity products to provide desktop integration.

Each solution listed below is configurable to suit most requirements but can be added to or customised to meet specific requirements if required.  Current Contact Center Productivity solutions include:

• Interactive Virtual Agent
• Intelligent Call Routing
• Call Back Manager
• Customer Survey
• Contact Manager
• Contact Centre Wallboards