Simplified Pricing:

The price of each component can be added together and combined with the Voice Portal implementation price to create budgetary solution price.

Fully Tested:

Each component is fully tested resulting in reduced delivery timescales and increased quality.

Customisation:

The components can be customised and added to, to meet specific customer requirements. The cost of customisation will vary for each requirement.

Compatibility:

All components are fully compatible with other Geomant products and therefore can be used as part of a larger solution.

Unified Agent:

Unified Agent provides a single desktop telephony interface for both Avaya Communication Manager (CM) and Avaya Proactive Contact (APC).

CCI Server (optional):

A Dual Core processor • 8-GB of RAM • 80-GB hard disk drive with at least a 7200 rpm rating. • One 100/1000 Base-T Ethernet controller that is full duplex • Windows 2003 Standard or Enterprise Editions or • Windows 2008 R2 Standard or Enterprise Editions • Apache Tomcat 6.0.24 web server • Java 1.6.0.10

PC Workstations – Agent (optional):

Pentium 2Ghz Processor • 1GB RAM • 100MB hard drive disk space • One 100/1000 Base-T Ethernet controller that is full duplex • Microsoft Windows 2000,XP, Vista or Windows 7 - 32bit or 64bit • .NET Framework 2.0 • Avaya PC Agent version 3 or above (Outbound) • Avaya TSAPI Client version 4 or above (Inbound)

Avaya Products:

Communication Manager version 4 or above

AES version 4.2 or above

Avaya Licences:

1 Basic TSAPI license for each agent