Contact Center Excellence delivered on the Lync platform
Geomant has extensive experience around contact center technology and Microsoft platforms. We have been involved in over 300 contact center related projects and through our Software Development Unit have developed a wide range of contact center products that have greatly enhanced the performance of our customer’s contact centers.
Geomant’s Contact Expert software contact center solution has been available for the Avaya platform for over 5 years and is widely deployed in mission critical inbound and outbound contact centers across a range of business verticals including insurance, financial services and communication services providers.
As a Gold certified Unified Communications Microsoft Partner and working as part of Microsoft’s Unified Communications Developer Technology Adoption Program, Geomant has developed a UCMA telephony connector to offer it’s richly featured multimedia Contact Expert contact center solution on the Microsoft Lync Server 2010 platform. Lync ushers in a new connected experience and Geomant’s solution extends that business benefit by providing a contact centre tightly integrated with Lync desktop and presence
Microsoft’s Lync Unified communications strategy is compelling for any business so if you’re considering talking the next step then please talk to Geomant about how we can help you unlock the true potential of UC enabled customer care.