Geomant leverages Lync to drive communciation enabled business processes
Presence – Presence is the ability of a person or device to communicate with others and to display levels of availability. At its simplest, an Instant Messaging contact list tells one user whether another user is available to chat. However, extending the granularity of presence information, and extending the availability of that information can radically enhance business productivity.
‘Presence Aware’ business applications are becoming increasingly popular. Such applications utilise presence information for automated real time transaction routing, and require reliable, real-time presence data. This is why Geomant developed its suite of Presence applications.
Geomant’s Presence Suite is firmly based on the Microsoft Unified Communications platform, and extends its presence capability further. Presence indicators can be more precise, and can be automatically derived through a variety of sources including real time geographical location. Presence information is then made available to business applications through open interfaces, and to users through an enhanced user-interface.
A particularly compelling aspect of Presence Suite is mobility. Presence Suite uses GPS or the connected cell ID of the user’s mobile phone to report the real time location of a Lync organisation contact and display that position on a map in the Lync client. The ability to marry geo-location with a user attributes ALL within the Lync environment offers new and highly effective ways of managing and deploying the mobile workforce through CEPB.