Geomant, an innovative systems integrator and software developer specializing in helping contact centers accelerate their digital transformation, has partnered with Vonage, a global leader in cloud communications, to drive a more contextual and personalized experience for its customers.
The Vonage Communications Platform is fully programmable and allows for the integration of video, voice, chat, messaging, and verification into existing products, workflows, and systems. Partnering with Vonage has enabled Geomant to integrate Vonage communications APIs (Application Programming Interface) directly into its contact center solution, enabling Geomant customers using the Vonage platform to benefit from additional messaging channels such as WhatsApp and Viber.
WhatsApp has 68.1 million users in the U.S. alone, predicted to reach 85.8 million by 2023. What’s more, as of 2020, there were around 1.17 billion Viber users registered worldwide, with 260 million active users per month.
Access to state-of-the-art messaging and web chat solutions that customers are already comfortable with helps take contact center service strategies to the next level. With the Buzzeasy Contact Center for Microsoft Teams, Geomant already offers its customers multiple solutions for improved customer service.
Leveraging the Vonage Communications Platform, Geomant customers can:
- Provide smoother, more personalized experiences for customers via popular channels like WhatsApp and Viber.
- Offer more exciting ways to reach customers through the platforms they prefer, without compromising security or performance.
“Through WhatsApp and Viber messaging with Geomant and Vonage, contact centers and their customers can share messages quickly. WhatsApp and Viber also support the sending of media files like videos and photos,” says Péter Hóbor, Chief Technology Officer of Geomant. “Contact centers taking advantage of these tools benefit from talking to their customers on social platforms they’re already familiar with. There are no troublesome spam issues or ads on WhatsApp and Viber, and these solutions are free to use, making them more appealing than SMS. Because WhatsApp is chatbot friendly, businesses can also implement additional self-service tools and chat routing into their WhatsApp experience.”
“Through this strategic partnership with Vonage, Geomant has enhanced its omnichannel contact center platform Buzzeasy, eliminating the complexities of adding new messaging solutions to contact centers for customer engagement,” said Guillaume Calot, Global Vice President, API Partners at Vonage. “Powered by Vonage’s Messages API, Buzzeasy is a single solution that makes it easier for organizations to drive a more personalized experience through multiple channels, quickly and easily.”
To find out more about Geomant, visit www.geomant.com. For more about Vonage, visit www.vonage.com.
