Bringing AI into the contact center is an incredible way to take your CX strategy to the next level. Intelligence can help with teaching you about your clients, optimizing operations, and supporting agents when they’re managing high numbers of interactions.
There are plenty of reasons why Microsoft Teams has become one of the most popular communication and collaboration tools in the market. Today, the application is home to around 250 million monthly active users, all relying on the simplicity, reliability, and flexibility Teams offers.
Communication is the key to a thriving contact center. It’s not just the meaningful conversations between agents and clients that turn the tide for a business. Exchanges between team members using a tool such as Buzzeasy Contact Center for Microsoft Teams bring together different perspectives and drive quicker solutions to problems.
CRM technology is booming and is expected to reach a value of $94.4 billion by 2027. CRM (Customer Relationship Management) tools are an essential investment in an era where delivering an exceptional, personalized customer experience is crucial. Linking your CRM system to your contact center makes it easier to learn about your audience and design customized experiences one conversation at a time.
The start of a new year can be a transformative time. It’s an opportunity to look back at the things we’ve accomplished in the previous year and reflect on what goals we have for the future. For the contact center manager, the new year is an opportunity to set new targets, including improved employee engagement and customer experiences.
As 2021 ends, we wanted to reflect on some of our favorite moments from the year. Come along with us as we count down the top 5 favorite Geomant Wallboards from 2021.
On the surface, call barging doesn’t sound positive. The concept of “barging” comes with naturally negative connotations. We see people who “barge” as rude and intrusive – but in the contact center landscape, this word takes on a different meaning.
Geomant is excited to announce that we are in the final stages of the Microsoft Certification Program. Our team is working diligently with Microsoft to complete the steps required in this phase including penetration testing and a thorough verification of specific security criteria.
The best contact center technology will empower your agents to serve customers across a range of channels, using a streamlined environment where they can easily track contextual information or get support from their colleagues.
