Remote working has never been so popular (or accessible).
Is Remote Working a Permanent Option for Contact Centers?
Trends Transforming Housing Association Customer Service
Remote Call Center Challenges and How to Overcome them
Remote contact centers are the future of brand/consumer communications.
5 Tips for Creating Personalized Customer Experiences
Today’s customers expect more from the brands they buy from.
Boosting Revenue with Value-Add Solutions
Microsoft Teams is currently the fastest-growing app in Microsoft’s (phenomenally successful) history. Microsoft Teams now has 145 million daily active users around the world, making it one of the most popular UCaaS environments on the planet. For direct routing providers, this demonstrates an incredible opportunity.
Which Contact Center Metrics Should You be Tracking?
Are you tracking the right contact center metrics?
Tips for Keeping Agents Happy and Reducing Turnover
Holding onto talented contact center agents isn’t always easy.
Call Center Dashboards: The Ultimate Guide
To survive in today’s competitive landscape, companies need to be sure that their employees are performing at their best, delivering amazing experiences to customers. After all, the estimated cost of US customers switching products due to a bad experience is around $1.6 trillion.
Improving Customer Service in the Education Sector With Microsoft Teams Contact Center
Customer experience is the ultimate form of differentiation today. More than features, price, and countless other factors, the loyalty of your clients depends on the experience you offer. However, it’s important to note that customer experience (CX) isn’t just for retail companies or service providers. Educational facilities also need to deliver the right quality of service too.
How to Prioritize Wellbeing in the Hybrid Contact Center
All contact centers are now facing a new reality.
Following the pandemic and the global shutdown of the cluttered call center, hybrid work has emerged as the go-to strategy for future employment. In the years to come, the chances are that only a portion of your agents will be working in-house.