Microsoft Teams is the number one tool for UCaaS and collaboration on the market today.
With 115 million daily active users, Microsoft helps connect teams, improve information sharing, and align business ecosystems. With the right integrations, Microsoft Teams can also deliver an incredible contact center experience.
So, how do you use Microsoft Teams as the hub of your contact center strategy? This guide will tell you everything you need to know.
Leading systems integrator specializing in contact center technology and digital engagement solutions, Geomant, recently announced some exciting news. The company, already certified by some of the world’s leading technology providers, has officially joined the Connected Contact Center for Microsoft Teams Certification Program.
Today’s contact center agents are constantly jumping between different systems to deliver the best experiences to end customers. Not only are modern brands taking a more flexible, omnichannel approach to service, but they’re also interacting with colleagues through various backend channels too. The more separate systems a company needs, the more inefficiency and friction grows.
Leading provider of customer engagement, communication, and agent productivity tools, Geomant, now offers new and improved ways to support your agents. Whisper coaching, silent monitoring, and barge in functionality offers contact center supervisors more ways to empower their agents in an increasingly flexible environment.
Employees are replacing cluttered email inboxes with instant chat and video conferencing. Tools that can unify the communication stack to improve collaboration, efficiency, and customer service lead the way to a new digital future.
Microsoft Teams has taken the world by storm.
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The magnitude of COVID-19 has changed life forever in 2020. In the face of adversity, contact center leaders rewrote the rulebook to launch customer experience (CX) innovations to weather the storm. As the crisis subsides, leading companies are looking to claw back losses and focus on gaining efficiency and cost-savings momentum while also improving customer and employee experiences. Traditional contact center models won’t be enough to recoup what’s been lost. Organizations are rethinking their contact center operations by doubling-down on the innovations that got them through the crisis; like remote workforces, intelligent automation, and cloud technology. This strategy guide offers 7 key strategies to build resilient, future-proof contact center operations to win now and in the future. |
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Everywhere, businesses are rethinking the way they connect with customers.
Call recording isn’t just a valuable way to collect information about your customers and their purchasing journeys. Sometimes, this technology is essential for compliance purposes too. Recording calls ensures that you’re ready to comply with any regulatory requirements, respond to legal issues, and avoid potential penalties too.
Still being stuck in the middle of this all-encompassing pandemic, one of the few things we can say for certain is that our working practices will never quite be the same again, even when COVID-19 is behind us.
