When most people think about the benefits of wallboards, they imagine fast-paced contact center environments brimming with agents hoping to monitor crucial KPIs and metrics. However, the advantages of wallboards go much further than you’d think.
The minor details can make the most significant difference to customer experience and satisfaction scores. Something simple (like an agent calling a customer by name or instantly understanding the reason for their call) can help to transform a sub-par experience into an excellent one.
In a world where consumers have more power, many are beginning to expect more from the companies they share their loyalty with. Your customers want you to interact with them across more channels, deliver more personalized experiences, and invest in more consistency.
Compliance has long been crucial for virtually every business and contact center. Whether you’re in a highly regulated sector like finance or healthcare, or you’re just running a standard retail business, you will have compliance standards you must adhere to.
It’s no secret that data, analytics, and reports drive better business results.
Not so long ago, the phone system was the heart of the contact center. When customers wanted access to quick insights, empathetic support, and detailed guidance, the easiest option was to make a call. While many consumers still rely on phone calls to connect with businesses today, voice is no longer the only option for straightforward service.
Most healthcare companies agree that technology is now crucial to their day-to-day operations. The right tools and services help providers deliver exceptional care and ensure team leaders can keep their finger on the company’s growth, performance, and efficiency.
Geomant’s Desktop Connect for CRM r4.2 solution now rated “Avaya Compliant” with Avaya contact center solutions
Today’s contact centers are far more sophisticated and advanced than they once were.
Keeping Agents informed and empowered with access to crucial notifications, data, and tools is important in any CX strategy. However, in an environment where customer journeys are growing more complex, and team members rely on countless tools to preserve excellent customer satisfaction, the Agent desktop screen can quickly become cluttered and overly complex.
