Akos Vecsei, Author at Geomant

Geomant’s Data Collaborator for Contact Center Wallboard solution now rated “Avaya Compliant”

Geomant Solutions Help Avaya Contact Center Customers Deliver Outstanding Customer Experiences

Geomant’s Data Collaborator for Contact Center Wallboard solution now rated “Avaya Compliant” with Avaya OneCloud™ solutions

Geomant, a leading Systems Integrator specializing in contact center technology and digital engagement solutions, today announced that its Data Collaborator r1.0 is compliant with key Avaya OneCloud™ solutions, providing the market with a new generation of middleware for contact center wallboard and dashboard solutions. Geomant Wallboard, as packaged with Data Collaborator, provides Avaya customers with a unified view of their contact center data, keeping agents informed and empowered, and enabling management with actionable information from across the enterprise. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.

Avaya

3 Tips for Better Wallboard Organization

When building the perfect wallboard or dashboard for contact center success, choosing the right metrics to display is only one part of the puzzle. While it’s important to think carefully about which metrics make the most sense to showcase at any given time, it’s also essential to consider how your data is aligned and displayed for your team.

If back to school was a Wallboard…

Summer has gone fast and now it’s time to switch gears for the return to school. New classes, new teachers, exciting times…but much to think about! This month we take a look at ‘If my life was a wallboard…back to school edition’. Between the necessary checklist and the countdown clock, this wallboard is prepared to help a student remember everything they need to as they go back to school. Don’t forget those sound notifications for when something urgent comes up!

Contact Center Dashboard Contact Center Wallboard

Contact Center Management Dashboard

To learn more about how our Management Dashboards can support you and your business, contact us here.

Contact Center Dashboard Contact Center Wallboard Management Management Dashboard Wallboard

Contact Center Power Words and Phrases

Today’s contact center leaders implement stringent strategies to ensure their teams consistently deliver the best customer experience. From measuring important metrics with real-time dashboards to recording and monitoring processes to ensure compliance, we’re more cautious than ever regarding our service.

Contact Center Dashboard Contact Center Wallboard Quality Management Tips Wallboard

It’s Time to Eliminate the Contact Center Silo

While we regularly discuss the power of the contact center here on the Geomant blog, it’s important to remember this CX landscape doesn’t exist in a vacuum. Companies used to traditionally separate their contact center environment from the rest of the business. However, this frequently led to various issues, including an inconsistent brand message and image.

Dashboard Hybrid Employees Remote Working Teams Trends Wallboard

Even The Contact Center Boss Needs a Day Off

In any business, vacations can often be a source of stress. While time off is essential for any professional to recharge and stay healthy, a missing team member does cause some disruption. When you’re responsible for running a business, it can feel as though taking time off is impossible.

Contact Center Contact Center Dashboard Contact Center Wallboard Digital Performance Management Quality Management Workflow

Product Demonstration – Geomant Wallboard

Please join our experts, Kevin Ross and Andrew Bremner, on July 21st for their presentation on the Geomant Wallboard solution. This demonstration will focus on the ease of integration, the flexibility and customization options, and also why a dashboard solution can have a very positive impact on your contact center.

Contact Center Dashboard Contact Center Wallboard Customer Service Digital Signage Performance Management

If my summer vacation was a Wallboard…

Summer vacations are happening all over the globe and families and friends are venturing out for fun and adventure. With that, we decided to use that idea for the next edition of ‘If my life was a wallboard…’. Let’s check out what we think you would find if summer vacation was a wallboard.

Contact Center Dashboard Contact Center Wallboard Digital Signage Wallboard

When The Agents Are On Vacation

Summer in the contact center brings with it a host of challenges. Not only do you have seasonal demand changes to consider, but you’re likely to be dealing with a host of employees hoping to book time away with their families.

Contact Center Dashboard Customer Service Metrics Performance Management Quality Management Tips Wallboard