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Contact Center Management Dashboard
Contact Center Power Words and Phrases
Today’s contact center leaders implement stringent strategies to ensure their teams consistently deliver the best customer experience. From measuring important metrics with real-time dashboards to recording and monitoring processes to ensure compliance, we’re more cautious than ever regarding our service.
It’s Time to Eliminate the Contact Center Silo
While we regularly discuss the power of the contact center here on the Geomant blog, it’s important to remember this CX landscape doesn’t exist in a vacuum. Companies used to traditionally separate their contact center environment from the rest of the business. However, this frequently led to various issues, including an inconsistent brand message and image.
Even The Contact Center Boss Needs a Day Off
In any business, vacations can often be a source of stress. While time off is essential for any professional to recharge and stay healthy, a missing team member does cause some disruption. When you’re responsible for running a business, it can feel as though taking time off is impossible.
Product Demonstration – Geomant Wallboard
Please join our experts, Kevin Ross and Andrew Bremner, on July 21st for their presentation on the Geomant Wallboard solution. This demonstration will focus on the ease of integration, the flexibility and customization options, and also why a dashboard solution can have a very positive impact on your contact center.
If my summer vacation was a Wallboard…
Summer vacations are happening all over the globe and families and friends are venturing out for fun and adventure. With that, we decided to use that idea for the next edition of ‘If my life was a wallboard…’. Let’s check out what we think you would find if summer vacation was a wallboard.
When The Agents Are On Vacation
Summer in the contact center brings with it a host of challenges. Not only do you have seasonal demand changes to consider, but you’re likely to be dealing with a host of employees hoping to book time away with their families.
Boosting Remote Agent Satisfaction with Internal Customer Service
Remote work is here to stay. Whether your workforce is entirely remote, like 16% of modern brands, or you’re leveraging the new trend of hybrid work, you’re going to be dealing with distributed employees in one way or another.
The Talent Shortage: Is it a Contact Center or HR Challenge?
Massive skill shortages in the contact center aren’t exactly a new concept. The average call center has a turnover rate of around 26% per year. For decades, these environments have had trouble attracting and holding onto skilled professionals.
If my home project was a Wallboard…
The next example in our series reflects something that all home owners can sympathize with. If my home project was a Wallboard is the next theme showcasing some relatable, real-time statistics along with some alerts and inspirational images. Our team had fun coming up with these and sharing stories of successful projects…and some unsuccessful ones.