Company wallboards and agent dashboards are fantastic sources of carefully-curated information designed to empower and enlighten your entire contact center staff. A wallboard can transform raw data from your contact center and productivity tools into actionable information capable of combining historical insights with real-time updates.
Technical solutions for contact centers, communications, and essential operations can all be accessed in a range of different formats and deployment methods.
Most experts agree the future of work in a post-pandemic landscape will be defined by “hybrid” schedules. While not every professional will necessarily be able to work consistently from home, remote operations and flexible schedules are likely to continue.
Screen time has grown consistently over the last decade with displays being incorporated on things now such as doorbells, refrigerators, and watches. Screen time is heavily incorporated into workdays now too of course, especially with the addition of remote work.
Customer service and customer support are terms often used interchangeably. And it’s easy to see how these concepts can get confused. After all, the end goal of both customer service and customer support is to deliver a fantastic experience to your customer. However, the steps involved in cultivating customer satisfaction with customer support and service can be very different.
As we continue with our Geomant Wallboard campaign, we decided to coincide our next release with May 4th…or as we all know it….May the 4th be with you. Wallboard edition.
Bad customer experience costs companies an average of $75 billion per year. To compete with other market leaders, maintain consumer loyalty, and minimize turnover, companies must constantly invest in improving and optimizing their customer experience strategy. An important part of this strategy starts with evaluating and enhancing the contact center.
The age of the old-fashioned “call center” is over. The business landscape for customer service, support, and sales is no longer simply a room filled with ringing phones. Instead, companies need something more comprehensive to ensure customer satisfaction, outshine the competition, and thrive in a digital age. The era of the “contact center” is here.
Data is the key to running any successful business. The more information you have about your team, marketplace, and customers, the more effective you can perform.
