Our last blog covered some of the most important metrics you can add to your wallboard to focus, align, and educate your team.
Geomant’s Top 10 Metrics for Your Wallboard (Part 2)
Geomant’s Top 10 Metrics for Your Wallboard (Part 1)
A wallboard is a powerful and engaging way to keep your entire team on the same page regarding critical performance metrics in the contact center.
Are Customers Calling as a Last Resort?
Increasingly, studies show most consumers prefer to use self-service or digital communication tools to solve problems and interact with brands. Although human voice still has value to offer in the right circumstances, most customers prefer the opportunity to avoid interaction with an agent whenever possible.
Business Continuity in the Contact Center
If most companies have learned anything from the last two years, it’s that you can never be too prepared. Even the most cautious organizations saw their worlds turned upside down when the pandemic hit. If a business didn’t have a digital strategy or cloud-based approach, it needed to rapidly pivot its entire business model or risk closing the doors for good.
If my Valentine was a Wallboard…
Throughout 2022, our team will be sharing a new series with you entitled, ‘If my life was a wallboard…’. This series highlights some of the features and customization options of our Geomant Wallboard solution, while showcasing how our team views fun and interesting aspects of life. Follow along and see how we imagine things through the eyes of a wallboard.
Microsoft Teams Offers Unique Support for Local Government
Local governments are facing increasing pressure as locations worldwide struggle to initiate the best possible post-pandemic environment. Like businesses across the globe, governments are dealing with the sudden shift to remote or hybrid work, paired with higher expectations and increased needs from the people they serve.
The Call & Contact Center Expo
Buzzeasy by Geomant is excited to be exhibiting at the Call & Contact Center Expo next month in Las Vegas. Join us on March 16th and 17th at the Las Vegas Convention Center for this great event that is focused on customer engagement, business intelligence, and the future of this industry. For more information or to register, click here.
How to Make CX Matter to Your Agents
The world has changed on an astronomical scale. Digital transformation is happening faster than ever, and customers interact with brands across a wide range of channels. Yet, one universal truth remains consistent even in the face of all these changes: CX (the customer experience) is vital to success.
The Value of Personalizing Contact Center Bots
Bringing AI into the contact center is an incredible way to take your CX strategy to the next level. Intelligence can help with teaching you about your clients, optimizing operations, and supporting agents when they’re managing high numbers of interactions.
Microsoft Teams: The Latest Updates and Upgrades
There are plenty of reasons why Microsoft Teams has become one of the most popular communication and collaboration tools in the market. Today, the application is home to around 250 million monthly active users, all relying on the simplicity, reliability, and flexibility Teams offers.