There’s a good chance you are already incorporating color in your business dashboards and wallboards. When a problem arises with your contact center software, you might send an alert to your wallboard outlined in red. When your staff reaches their goals, you might highlight their performance metrics in green. Different shades have a unique emotional impact on us as human beings.
Microsoft Teams is easily one of the most popular tools in the business world today.
Remote work isn’t going anywhere.
It’s a great opportunity to re-evaluate how you work
The cloud-based contact center and CCaaS (Contact Center as a Service) are growing exceptionally.
Customer service is the number one differentiator in any industry. Around 90% of Americans use service quality as a factor in deciding which brands to buy from. A further 58% of consumers say they’ll switch companies because they weren’t happy with the service they received.
Employee retention is one of the main challenges today’s business leaders are facing.
The omnichannel contact center is a must-have investment for any business hoping to deliver exceptional customer experience. When the “call center” first began, the methods available for communicating with companies was limited. Clients would have a handful of options to choose from, such as phone, fax, or email. The customer journey was much simpler, yet far less convenient.
Remote working has never been so popular (or accessible).
