Remote contact centers are the future of brand/consumer communications.
Remote Call Center Challenges and How to Overcome them
5 Tips for Creating Personalized Customer Experiences
Today’s customers expect more from the brands they buy from.
Boosting Revenue with Value-Add Solutions
Microsoft Teams is currently the fastest-growing app in Microsoft’s (phenomenally successful) history. Microsoft Teams now has 145 million daily active users around the world, making it one of the most popular UCaaS environments on the planet. For direct routing providers, this demonstrates an incredible opportunity.
Which Contact Center Metrics Should You be Tracking?
Are you tracking the right contact center metrics?
Tips for Keeping Agents Happy and Reducing Turnover
Holding onto talented contact center agents isn’t always easy.
Call Center Dashboards: The Ultimate Guide
To survive in today’s competitive landscape, companies need to be sure that their employees are performing at their best, delivering amazing experiences to customers. After all, the estimated cost of US customers switching products due to a bad experience is around $1.6 trillion.
Improving Customer Service in the Education Sector With Microsoft Teams Contact Center
Customer experience is the ultimate form of differentiation today. More than features, price, and countless other factors, the loyalty of your clients depends on the experience you offer. However, it’s important to note that customer experience (CX) isn’t just for retail companies or service providers. Educational facilities also need to deliver the right quality of service too.
How to Prioritize Wellbeing in the Hybrid Contact Center
All contact centers are now facing a new reality.
Following the pandemic and the global shutdown of the cluttered call center, hybrid work has emerged as the go-to strategy for future employment. In the years to come, the chances are that only a portion of your agents will be working in-house.
Microsoft Teams Call Center Features: What to Expect from a Teams Integrated Contact Center
With 145 million daily active users as of April 2021, Microsoft Teams has taken the world by storm. The Teams ecosystem delivers a reliable environment for productivity, collaboration, and communication in the digital workplace. It’s no wonder companies want to bring Teams into more of the business technology stack – including the contact center environment.
Top Tips for Successfully Training Hybrid Contact Center Agents
Around 97% of employees say they would recommend remote work, and 98% say they’d work remotely at least part-time for the rest of their careers.
Since the pandemic of 2020 pushed more companies to experiment with remote working strategies, many business leaders have agreed that the future of the office is hybrid. With a portion of employees working in the office, and a segment working outside, companies can achieve the best of both worlds.