The team at Geomant thought a Halloween-themed wallboard would be a great way to highlight some of the great, custom features that our solution offers. Between integrating real-time social feeds (including X, Facebook, etc.) our solution can also bring to life maps or other geographic visuals and ensure those urgent alerts get through to all the necessary readers (you don’t want to be that kid that missed the memo on the house that’s giving out toothbrushes).
As the heart of the relationship between companies and their customers, the contact center is much more important than most organizations realize. It’s not just a crucial tool in converting customers and retaining clients. The contact center is also home to one of your most valuable assets: data.
Effective corporate communication is the key to running a successful workplace. According to a poll conducted in 2023, 72% of business leaders believe effective communication increases team productivity, and 52% of knowledge workers agree.
Everyone has ‘those’ moments at the grocery store, right? You forgot an item that’s all the way on the other side of the store or even worse, you leave the store completely forgetting something! We wanted to share our version of a wallboard that we know everyone can relate to…going to the grocery store.
AI (Artificial Intelligence) has emerged as a mainstream component of the modern business technology stack. Virtually every company is beginning to embrace AI in some format. In fact, McKinsey found AI adoption has doubled in the last few years.
Geomant, a Genesys Partner, is proud to announce the availability of the Genesys Cloud CX data source for Geomant Wallboard. Available today, the connector joins a growing list of data sources that support instant awareness and informed action in the contact center.
Genesys Cloud customers can now experience a real-time and historical reporting solution that includes advanced calculations and filtering for Genesys Cloud data. The connector provides real-time observations and historical performance and is based on interactions, contacts and users, complete with thresholds and alerting.
Geomant’s powerful middleware allows for unification of data from Genesys and other related systems including Salesforce, Dynamics, Cisco, Avaya, NICE, Five9 and more. A web-based editor supports the creation of multiple views with scheduled content, feeds and alerts, that can be displayed on agent desktops, management dashboards, mobile devices and in-center wallboards.
Dashboards and Wallboards may include Genesys Cloud metrics alongside Corporate Communications and other media content, including RSS and Twitter feeds, YouTube videos, CAP feeds, live video, PowerBI and Google Slides. The content can be delivered to the desktop or large screen players.
Contact Geomant today to learn more!
When most people think about the benefits of wallboards, they imagine fast-paced contact center environments brimming with agents hoping to monitor crucial KPIs and metrics. However, the advantages of wallboards go much further than you’d think.
The minor details can make the most significant difference to customer experience and satisfaction scores. Something simple (like an agent calling a customer by name or instantly understanding the reason for their call) can help to transform a sub-par experience into an excellent one.
In a world where consumers have more power, many are beginning to expect more from the companies they share their loyalty with. Your customers want you to interact with them across more channels, deliver more personalized experiences, and invest in more consistency.
