Most healthcare companies agree that technology is now crucial to their day-to-day operations. The right tools and services help providers deliver exceptional care and ensure team leaders can keep their finger on the company’s growth, performance, and efficiency.
Geomant Solution Unifies the Agent Desktop Helping Deliver Outstanding Customer Experiences
Geomant’s Desktop Connect for CRM r4.2 solution now rated “Avaya Compliant” with Avaya contact center solutions
When Your Solution Doesn’t Fit Your Business
Today’s contact centers are far more sophisticated and advanced than they once were.
How To Disappoint Your Customers With AI
Artificial Intelligence (AI) is big news currently. ChatGPT has brought AI into the mainstream news and caught the public’s imagination. Microsoft has been a long-time investor in ChatGPT and is incorporating it into its search engine Bing and enterprise and productivity solutions. Meanwhile, Google reacted by launching Google Bard.
Agent Desktop Real Estate Challenges
Keeping Agents informed and empowered with access to crucial notifications, data, and tools is important in any CX strategy. However, in an environment where customer journeys are growing more complex, and team members rely on countless tools to preserve excellent customer satisfaction, the Agent desktop screen can quickly become cluttered and overly complex.
Microsoft Teams Q&A- Recording Compliance and Security Conversations (Part 2)
Compliance officers must ensure their protocol and security knowledge is up-to-date before choosing a compliance solution for Microsoft Teams to ensure compliance and mitigate risks. Here is part 2 of our list of crucial questions that compliance officers should ask before choosing a compliance solution for Microsoft Teams.
Microsoft Teams Q&A- Recording Compliance and Security Conversations (Part 1)
With an increasing number of businesses transitioning to remote or hybrid working, compliance officers must ensure their protocol and security knowledge is up to date. Microsoft Teams offers features for conversation recording, but regulated industries will require additional compliance coverage. Not having proper recording tools could lead to unknowingly breaching regulations. To simplify the process, we’ve compiled a list of crucial questions that any compliance officer should ask before choosing a compliance solution for Microsoft Teams. Understanding these topics will help keep your organization compliant while mitigating risks associated with critical conversation recording protocols.
Not Your Parents Wallboard
Just like countless other components of the technology world, digital signage has evolved drastically over the years. Today’s wallboards and contact center dashboards are a world away from the cluttered, complex, and often restrictive tools teams used years ago.
Reduce the Cost of Compliance Recording
Contact Center Wallboard Partner Packages
Geomant’s Contact Center Wallboard Partner Packages are the missing piece in your managed services offering. Contact us today to find out more about how our partnerships can bring increased value to your business model.