Most healthcare companies agree that technology is now crucial to their day-to-day operations. The right tools and services help providers deliver exceptional care and ensure team leaders can keep their finger on the company’s growth, performance, and efficiency.
Geomant’s Desktop Connect for CRM r4.2 solution now rated “Avaya Compliant” with Avaya contact center solutions
Today’s contact centers are far more sophisticated and advanced than they once were.
Artificial Intelligence (AI) is big news currently. ChatGPT has brought AI into the mainstream news and caught the public’s imagination. Microsoft has been a long-time investor in ChatGPT and is incorporating it into its search engine Bing and enterprise and productivity solutions. Meanwhile, Google reacted by launching Google Bard.
Keeping Agents informed and empowered with access to crucial notifications, data, and tools is important in any CX strategy. However, in an environment where customer journeys are growing more complex, and team members rely on countless tools to preserve excellent customer satisfaction, the Agent desktop screen can quickly become cluttered and overly complex.
Compliance officers must ensure their protocol and security knowledge is up-to-date before choosing a compliance solution for Microsoft Teams to ensure compliance and mitigate risks. Here is part 2 of our list of crucial questions that compliance officers should ask before choosing a compliance solution for Microsoft Teams.
With an increasing number of businesses transitioning to remote or hybrid working, compliance officers must ensure their protocol and security knowledge is up to date. Microsoft Teams offers features for conversation recording, but regulated industries will require additional compliance coverage. Not having proper recording tools could lead to unknowingly breaching regulations. To simplify the process, we’ve compiled a list of crucial questions that any compliance officer should ask before choosing a compliance solution for Microsoft Teams. Understanding these topics will help keep your organization compliant while mitigating risks associated with critical conversation recording protocols.
Just like countless other components of the technology world, digital signage has evolved drastically over the years. Today’s wallboards and contact center dashboards are a world away from the cluttered, complex, and often restrictive tools teams used years ago.
Compliance is one of the most critical concerns facing any company right now. Consumers are demanding more significant levels of privacy and security, and regulatory authorities are cracking down on organizations that cannot deliver. As guidelines and rules evolve, it’s not just an increase in complexity businesses need to prepare for but a rise in compliance costs.
Geomant’s Contact Center Wallboard Partner Packages are the missing piece in your managed services offering. Contact us today to find out more about how our partnerships can bring increased value to your business model.
