Compliance has long been crucial for virtually every business and contact center. Whether you’re in a highly regulated sector like finance or healthcare, or you’re just running a standard retail business, you will have compliance standards you must adhere to.
It’s no secret that data, analytics, and reports drive better business results.
Not so long ago, the phone system was the heart of the contact center. When customers wanted access to quick insights, empathetic support, and detailed guidance, the easiest option was to make a call. While many consumers still rely on phone calls to connect with businesses today, voice is no longer the only option for straightforward service.
Most healthcare companies agree that technology is now crucial to their day-to-day operations. The right tools and services help providers deliver exceptional care and ensure team leaders can keep their finger on the company’s growth, performance, and efficiency.
Geomant’s Desktop Connect for CRM r4.2 solution now rated “Avaya Compliant” with Avaya contact center solutions
Today’s contact centers are far more sophisticated and advanced than they once were.
Artificial Intelligence (AI) is big news currently. ChatGPT has brought AI into the mainstream news and caught the public’s imagination. Microsoft has been a long-time investor in ChatGPT and is incorporating it into its search engine Bing and enterprise and productivity solutions. Meanwhile, Google reacted by launching Google Bard.
Keeping Agents informed and empowered with access to crucial notifications, data, and tools is important in any CX strategy. However, in an environment where customer journeys are growing more complex, and team members rely on countless tools to preserve excellent customer satisfaction, the Agent desktop screen can quickly become cluttered and overly complex.
Compliance officers must ensure their protocol and security knowledge is up-to-date before choosing a compliance solution for Microsoft Teams to ensure compliance and mitigate risks. Here is part 2 of our list of crucial questions that compliance officers should ask before choosing a compliance solution for Microsoft Teams.
With an increasing number of businesses transitioning to remote or hybrid working, compliance officers must ensure their protocol and security knowledge is up to date. Microsoft Teams offers features for conversation recording, but regulated industries will require additional compliance coverage. Not having proper recording tools could lead to unknowingly breaching regulations. To simplify the process, we’ve compiled a list of crucial questions that any compliance officer should ask before choosing a compliance solution for Microsoft Teams. Understanding these topics will help keep your organization compliant while mitigating risks associated with critical conversation recording protocols.
