Just like countless other components of the technology world, digital signage has evolved drastically over the years. Today’s wallboards and contact center dashboards are a world away from the cluttered, complex, and often restrictive tools teams used years ago.
Compliance is one of the most critical concerns facing any company right now. Consumers are demanding more significant levels of privacy and security, and regulatory authorities are cracking down on organizations that cannot deliver. As guidelines and rules evolve, it’s not just an increase in complexity businesses need to prepare for but a rise in compliance costs.
Geomant’s Contact Center Wallboard Partner Packages are the missing piece in your managed services offering. Contact us today to find out more about how our partnerships can bring increased value to your business model.
The agent dashboard is one of the most important tools in the contact center. In today’s fast-paced and diverse business world, the right dashboard ensures employees can stay up to date with the information they need to boost their productivity and performance.
The managed services market is growing phenomenally as business leaders search for professionals to help them accelerate their digital transformation projects. Experts predict this space will be worth around $731.08 billion by 2030 alone.
A successful business is built on solid relationships. To thrive, companies need to form lasting connections with their customers, paving the way for retention and loyalty. They need to invest in strengthening internal relationships, facilitating an excellent company culture, generating high levels of engagement, and reducing turnover.
Around 54% of customers say they would abandon a company after just one bad experience. This means all it takes is one negative interaction, and you could lose one of your most valuable clients. With the rise of social media, customers are becoming increasingly vocal about their negative interactions with brands. This could mean a poor experience damages your reputation and makes it harder to attract new customers.
The contact center is one of the most valuable resources in any business environment. Core to any customer experience strategy, contact centers ensure companies can connect with their clients, offering service and support and even generating new deal opportunities.
As you have heard, Avaya has announced it has filed for Chapter 11 bankruptcy protection and debt restructuring. As a long-time Avaya partner, we want to take this opportunity to wish Avaya all the best in their restructuring process. We also want to emphasize that the most important thing during this time is to ensure Avaya users have a flawless operation and our global team of experts are ready and willing to continue to support all Avaya customers.
