Uncategorized Archives - Page 6 of 19

The Partner-Friendly Way of Operating

According to The Association of Strategic Alliance Professionals, ‘research has shown that upwards of 50 percent of alliances fail when not properly managed.’ While these alliances are one of the most effective ways for any brand to grow, there needs to be a recognition of the time and effort it takes to manage and strengthen these partnerships. For service providers, these relationships are a way to unlock new services and benefits for your customers, increase your value, and differentiate yourself from your competitors. But not every company treats partnerships with the same dedication, commitment, and respect.

Managing Current Compliance Concerns

Compliance. The word alone is enough to strike fear into the hearts of business leaders, resellers, and technology partners everywhere. Compliance is a necessary thing for a variety of reasons. It’s a way to generate trust with your target audience, open the door to new sales avenues (without restrictions), and protect yourself from severe legal headaches.

Sick Time: Should Employees Work Remotely When Under the Weather?

These days, the world of work is more flexible than ever. The growth of cloud technology has created a world where employees can stay connected to the office, crucial tools, and peers wherever they are. This means even if your team members can’t physically visit the workplace, they can still complete essential tasks and remain productive.

Call Center Agent Desktop Contact Center Management Management Dashboard

The Benefits of a Customer Activity Tracker

Keeping up with customer expectations isn’t easy, particularly now that people demand more for every business interaction. Consumers in the modern world want every transaction and service experience to be as streamlined, convenient, and personalized as possible.

Desktop Connect

Contact Center Resolutions for 2023

2022 was a transformative year for the contact center. In the last 12 months, we’ve seen many changes, from the increasing demand for AI and automation to the rise of new communication channels. As January and the new year draws closer, business leaders and contact center managers now have a unique opportunity to assess the past year and start planning for 2023.

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New Agent Dashboard Case Study

Geomant implements a new agent dashboard solution for SaveOnSP’s contact center. To read all about the challenges faced by this business and how Geomant helped, click here or see below.

Case Study Contact Center Wallboard

High-Stress Holidays: Preparing Agents for the Holiday Rush

The holiday season is here. That means (hopefully) more time spent with families, beautiful decorations, and endless opportunities to make new memories. Unfortunately, it also means a lot more stress for the average contact center agent.

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Halton Housing Case Study

With over 7,000 homes across Cheshire and the North West, Halton Housing, is an innovative, award-winning housing provider. The objective was to move to a cloud-first strategy, whilst maintaining a customer centric approach. By bringing customer conversations and team collaboration into one familiar, easy-to-use collaboration hub, M247 and Geomant were able to deliver cost efficiencies and provide the ability to scale. It also provided the ability for supervisors to route and direct conversations to specific advisors/team members based on a host of different criteria including numbers, skills, geography, data and much more. This allowed the housing association to manage workloads and improve the experience for both colleagues and customers simultaneously.

Buzzeasy Case Study Teams

Who Are Today’s Contact Center Agents?

The contact center as we know it has changed significantly in recent years. Today’s CX environments are focused on a broader range of platforms and channels, from video and messaging to SMS and social media. Moreover, they’re often equipped with a wider range of advanced tools, from AI assistants and bots to powerful analytics tools.

Should My Contact Center Use a Conversational Bot?

The demand for AI-based customer service solutions is on the rise.

AI and Bots