Few things are more frustrating for today’s customers than waiting on hold for someone to answer their questions or solve an issue. In today’s fast-paced world, most of your clients don’t have time to sit around listening to hold music (no matter how catchy it is).
We’re officially living in the age of customer experience. 66% of customers expect companies to understand their needs immediately, and 82% expect businesses to accommodate their preferences. What’s more, customer expectations are constantly evolving, with market-leading companies like Amazon and Netflix paving the way to a future of instant omnichannel service.
Knowledge is power, but it’s also a necessary form of guidance.
Interest in AI as a tool for productivity, efficiency, and excellent customer experience is growing at a phenomenal rate. Around 77.79% of respondents to one study said that they feel optimistic about the future of AI, and 66% believe using AI benefits business performance.
When building the perfect wallboard or dashboard for contact center success, choosing the right metrics to display is only one part of the puzzle. While it’s important to think carefully about which metrics make the most sense to showcase at any given time, it’s also essential to consider how your data is aligned and displayed for your team.
Check out the Geomant Desktop Connect brochure for the latest features and benefits of this solution for contact centers!
Check out the Geomant Wallboard brochure for the latest features and benefits of this solution for contact centers!
Geomant, a leading Systems Integrator specializing in contact center technology and digital engagement solutions, today announced that its Data Collaborator r1.0 is compliant with key Avaya OneCloud™ solutions, providing the market with a new generation of middleware for contact center wallboard and dashboard solutions. Geomant Wallboard, as packaged with Data Collaborator, provides Avaya customers with a unified view of their contact center data, keeping agents informed and empowered, and enabling management with actionable information from across the enterprise. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.
When building the perfect wallboard or dashboard for contact center success, choosing the right metrics to display is only one part of the puzzle. While it’s important to think carefully about which metrics make the most sense to showcase at any given time, it’s also essential to consider how your data is aligned and displayed for your team.
Summer has gone fast and now it’s time to switch gears for the return to school. New classes, new teachers, exciting times…but much to think about! This month we take a look at ‘If my life was a wallboard…back to school edition’. Between the necessary checklist and the countdown clock, this wallboard is prepared to help a student remember everything they need to as they go back to school. Don’t forget those sound notifications for when something urgent comes up!
