About Us
Our global family brings together a wealth of knowledge, talent, and hard work to ensure our clients receive the best possible solutions for their business.
Who Are
We?
Who Are We?
Geomant is a System Integrator with more than 20 years of experience in the Customer Service and Call Center market. Its customers are all over Europe and the United States.
Since 2020, Geomant has been part of a strategic relationship with Mplus Group, enhancing Geomant’s ability to scale up CcaaS projects and all sorts of next-generation technologies, including Artificial Intelligence.
In 2023, Mplus Group created Mtech, its Tech Business Division, that also embraces other cutting-edge technologies, such as Buzzeasy (developed by Geomant in 2018) and the power development house Bulb Technologies.
As a vital part of Mtech’s next-generation platform, Geomant excels in optimizing contact centers and diverse communication channels. It is committed to innovation that elevates customer experiences and boosts productivity.
Why Geomant?
Our team brings a dedication to the latest technology and decades of experience with integrating telephony and software solutions to enhance the customer experience.
With offices across the globe and over 100 employees, our trusted advisors deliver enterprise-level solutions with regional support and dedication.
Our advantage lies in diverse technology offerings like global brands, in-house solutions, MS Teams integration, and public cloud options. We stand out by being easy to work with, highly experienced, and committed to collaborative, customer-focused partnerships.
How Geomant Can Help?
Geomant offers comprehensive solutions that seamlessly integrate diverse communication technologies to enhance customer service operations, as well as leveraging advanced AI tools and analytics to improve customer interactions and decision-making.
System Integration Expertise
- 20+ years of expertise in integrating with major platforms like Genesys, Verint, Avaya, and Buzzeasy.
- Customized solutions tailored to specific business needs.
Comprehensive Support and Maintenance
- Proactive maintenance to prevent downtime and service disruptions.
- Dedicated customer service for quick issue resolution and technical assistance.
Omnichannel Solutions
- Development of unified communication systems across multiple channels.
- Ensuring consistent customer experience across voice, chat, email, and social media.
AI-Enhanced Customer Service
- Real-time translation and AI-driven chatbots for enhanced customer experience.
- AI-powered analytics to drive better decision-making and operational efficiency.
Infrastructure Mindset
Tailor Made
As a System Integrator, all our projects are unique and designed for our customers, based on the best market practices.
Security
End-to-end security cloud projects, led by experts and using advanced frameworks.
Scalability
Our AI-First approach brings a unique blend in between scalability and structuring.
Operational Mindset
Our Partners
Born as a Geomant product, Buzzeasy is today an independent company that offers a complete and highly scalable CcaaS platform that natively integrates with Microsoft Teams and other platforms.
It is the perfect solution for companies looking for high efficiency in service teams between 30 and 100 people.
Mtech encompasses several cutting-edge technologies, such as:
- SpeakEasy for real-time voice translations.
- AI Studio streamlines AI into any CS workflow (with no/low code).
- Eeebot, an AI-based Email Service.
We were pioneers in integrating Microsoft Teams for Call Centers, transforming it into a comprehensive CcaaS solution.
Benefit from seamless integration with Microsoft Azure, Office 365, and other Microsoft platforms.
This provides a centralized solution for recording and monitoring, ensuring efficiency and peace of mind for both single-site and global deployments.
Verint provides an integrated compliance solution for internal and external communication methods.
Record, archive, retrieve, search, and monitor communication seamlessly across Microsoft Teams. Capture everything from meetings and voice to video conferencing, screen sharing, and chat conversations.
Our Solution Architects expertly assess and align your setup with Genesys Cloud Contact Center, offering deep insights and customization for dashboards and reports. We specialize in installation, customization, and ensuring operational efficiency.
Our seasoned project managers provide single-point accountability, adhering to best practices and overseeing deployment to save you time and money.
Geomant is the ideal partner for maximizing Avaya product value through fully aligned methodologies, whether for single or multi-site installations.
Leveraging extensive industry experience, Geomant offers tailored and pre-packaged integrations with leading CRM providers like Salesforce, Dynamics, and ServiceNow, ensuring optimal performance.
Navigate hybrid environments with multi-vendor Unified Communications solutions seamlessly integrated with Avaya, and benefit from bespoke connector development for Avaya solutions, including AACC, AES, ACR, AAEP, and POM.
Contact us to revolutionize your contact center
Where
are We
Geomant - UK & Ireland
Turnpike Gate House,
Alcester,
Warwickshire,
B49 5JG, UK
+441789387900
Geomant - Americas
800 Battery Ave SE
Suite 100,
Atlanta,
GA 30339, USA
+18006371077
Geomant - Hungary
Geomant-Algotech Zrt.,
Alkotás u. 50,
1123 Budapest,
Hungary
+3618863300
Geomant - Romania
Geomant S.R.L,
Blvd. 21 Decembrie 1989,
Nr. 37 Cluj-Napoca,
Romania
+40364116340