At Geomant, we are dedicated to revolutionizing communication solutions for businesses worldwide. With our innovative technologies and commitment to excellence, we empower organizations to optimize their operations and enhance customer experiences. As we continue to grow, we are seeking a talented individual to join our team as a Support Engineer.
About Geomant:
Geomant is a leading provider of communication and contact center solutions. With a focus on innovation and customer satisfaction, we deliver cutting-edge technologies that streamline operations and drive business success. Our team is comprised of passionate professionals dedicated to creating impactful solutions for our clients.
Work location:
Alkotas u. 50, 1123 Budapest, Hungary
Ideal Candidate:
- Adaptable and good team player
- Strong problem solving and communication skills
- Advanced written and verbal communication skills in English
- Passionate about technology, even if you don’t have previous experience in IT
- Customer focused attitude; always ready to help
- Ability to work both independently and as part of a team
- Degree/Certificate in Information Technology or equivalent
Key responsibilities:
- First point of contact for Customers for raising IT service incidents or requests via email, phone or any other agreed channel
- Monitor Customer infrastructure
- Administer incidents in Geomant Ticketing Systems
- Log in Customer systems (maintain login Database)
- Perform System Health checks
- Download system Log files
- Use and regularly update Knowledge Base
- Escalate incidents or requests to appropriate support teams in case resolution is not possible at Tier1 level
- Receive and Share knowledge
- Reviewing tickets, Reporting and Documenting.
Join Us:
If you are passionate about technology and thrive in a dynamic, collaborative environment, we want to hear from you! Join Geomant and be part of a team that is shaping the future of communication solutions.
To apply, please send your resume. We look forward to welcoming you to the Geomant team!
