Announcements, product releases and perspectives on AI-powered customer interaction from the Geomant team.
The difference between an AI pilot that quietly stalls and one that changes the working day is rarely the model. It is the sequencing, the involvement of the people doing the work, and what you choose to measure.
As organisations look beyond the hype, the question stops being “what can AI do?” and becomes “where will it pay back first?” This is the work of a systems integrator — and it is the work Geomant does every day.
Most AI conversations in customer contact start with deflection. The larger, better-evidenced opportunity sits on the agent's side of the desk — provided the time saved is handed back to the person, not swallowed by the target.
Geomant, previously trading as Inova in the US, is partnering with Wallboard Display US LLC — a major step forward in the evolution of Geomant's contact center wallboard solution.
Before anyone buys an AI tool, it is worth being precise about the problem. Most of the strain in a modern contact centre does not come from the conversations themselves — it comes from everything wrapped around them.
